Returns & Exchanges

Domestic Returns & Exchanges

Due to the handmade nature of our products, we only accept returns and exchanges of unused and unworn products within seven days of delivery of your order.

If we receive a returned item, and it has been worn or damaged, we cannot offer a refund and the product may be sent back to you. As our customer, you are responsible for shipping costs associated with returns. Please be sure to use our size guide to ensure you get the perfect fit before placing your order.

What if you received a damaged item?

If you receive an item that is damaged, please contact us immediately. You must report all damages within 48 hours upon delivery. We will refund shipping for damaged items.

Please ship all returns and exchanges to:
Good Earth Sandals
P.O. Box 1111
Hilo, HI 96721

International Returns & Exchanges

All international sales are final. Be sure to use our size guide to ensure you get the perfect fit. Please contact us if you have any questions before placing your order.